Yeah, I agree that a balanced approach is best. Aion is the first NCSoft game I've really gotten into, and I have to say that overall I don't think they are nearly as lacking in communication as people tend to accuse them of being but I would like to see a bit more from then in certain areas of communication.

There was a major lag problem that sprouted up seemingly out of nowhere a couple of weekends ago that made the game unplayable for me and countless others. Within hours of it occuring, people were all over the forums saying they're quitting the game because NCSoft "still" hasn't responded to the issue. They not only responded to it, but resolved it within a couple of days.

They've responded about botting multiple times as well, yet I constantly hear players claiming that NCSoft hasn't yet said a word on the issue. Whether or not they ever get a handle on the bots is another issue, and I realize that a lot of Lineage players are understandably quite cynical about it. But a failure to solve a problem is by no means the same as failing to even acknowledge it.

Where I do think they are awfully quiet is in their overall vision for the game. What new features would they like to implement? How do they feel about current class balance? I would love a more open dialogue in this regard, though I also understand the pitfalls of this approach. Ghostcrawler is still trying to ship those ponies out to the millions of players he 'promised' them to ;) It could be that they talk about these things more with their Korean players, but I haven't heard any buzz on that so far.