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Reader Comments (13)

Posted: Nov 5th 2009 11:21AM ployer said

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Very interesting interview, a good read. Personally I don't mess around with SL that much because it can never really seem to hold my interest, but reading about some of the thought process that goes on behind the scenes is cool.

Posted: Nov 5th 2009 12:52PM (Unverified) said

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Great interview. I've become increasingly impressed with Mark's Kingdon's vision, the initiatives he mentions, and the generally mature tone of his communication. I've invested a lot into SL (consumer side developer). The things I'm hearing from Mr.Kingdon as well as what I've read of SL Enterprise product they just announced give me comfort that this is a solid company with a promising future that justifies the risks.

Posted: Nov 5th 2009 1:33PM (Unverified) said

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Excellent interview and a great read. It's refreshing to see something communicative from the top tier of Linden Lab about what they're thinking and where they're headed. And surprising to see something that hasn't had all the substance and meaning boiled out of it by PR!

Posted: Nov 5th 2009 1:39PM (Unverified) said

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Wow, lots of great information here. Has anyone else noticed how many of M's doodles look like grids?

Posted: Nov 5th 2009 5:02PM Joystiq Login Bugs SUCK said

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M Linden is one of my most hated Lindens behind Jack and the now dead Kat Linden.

After investing many many hundreds of dollars in this paper dress-up doll game and having a very productive "life" in it the Lab, at M's behest decided they wanted to be even greedier money hungry bastards than they already were.

A product they sold and that gave great hope to many people was suddenly pulled from the market with the line "You, as a community, are abusing it" so we are going to cut it's functionality by 212 percent.

Of course the residents of the game were up in arms. Kat in her stupid and unprofessional way decides to try and flame things up, M helps her. Together they organise a public Q&A session on the forums where it is *PROMISED* that M and Jack will answer questions the confused and hurt customers of this shameless company who had all just losy hundred of real life dollars.

Pages and pages of really valid questions appeared. Calls for M to live up to his promise were made and made. But like the wizard of oz he hid, not saying a word. While Kat sat there eating popcorn and laughing at the distress of this companies customers seeing their projects pulled out of their hands M sat in his office uselessly.

On the last page we finally got a response "Stiff. This is concrete"

I turned my back on a huge investment in real life money and time. So many thousands of man hours deleted with one press of the abandon button.

Of course I was not the only one, Many people left, so many so that months and months after the Lab did this act of treachery to their customers that they turned around. The policy that was set in concrete suddenly became unset... but only for recent people who abandoned. Anyone who was just totally disgusted by the labs actions an abandoned in those first two months was given the middle finger.

M's implied words? "Fuck off"

A word of warning to ANY corporation or bussiness or school or person who is considering spending money in this game. The Lab are notorious for changing the rules, for shifting the goalposts without warning. Many many people have lost seriously huge amounts of real world money and time by thinking the Lab provided a qaulity stable product.

Do NOT trust Mark Kingdon with any part of your business or entertainment.

Posted: Nov 5th 2009 5:46PM (Unverified) said

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some disappointing statements there, though not all that unexpected unfortunatly

Posted: Nov 5th 2009 6:09PM (Unverified) said

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I had no illusions about the server code being opened-up. Because of the way it all works, Linden lab does not have the control to prevent "ripping" of content (and it's not their fault - other than they had open sourced the viewer.) Think of the uproar if the economic systems became compromised?

I for one say "batten-down those hatches" and keep that server code locked-up tight. Opening the server would open too many loopholes and let too much proprietary information into the wild.

I'll admit I was pretty hard on Mark in the beginning with regard to his "lotta-talk, say nothing" method of communication, but I've always felt rather warm to the idea an experienced businessman who knows how to get a company focused in its mission is at the helm.

I think Mark is on the right track. In his time at the helm I have personally witnessed support and concierge improve, the grid doesn't feel like the undulating of a boat deck at sea, the segregation of content, not by genre, but by "rating" appropriateness is all a good thing.

There are many shrill voices about these changes and it genuinely saddens me when those voice are shouting out because they don't take the time to even understand the overwhelming undertaking of many of these improvements (for example the search-result filtering based on rating, etc.)

Of course improvement and bug-fixes will introduce new bugs, etc. Computer code is unforgiving and very strict. Implementation of any massive change like those we are witnessing is a daunting task.

Okay @Mark Kingdon (since I *know* you will be reading these comments):

Please fix that bug that saves only 75% (lower left) of a screen capture!
(Advanced menu: Quiet Snapshots to Disk & High-Resolution Snapshots)
And pressing CTRL-~ to snap away. BROKEN.

Thanks Tateru. I am going to presume a big sigh of relief from you as I would suspect this is the 'big' interview you have been waiting on for so long.

:)

Posted: Nov 6th 2009 10:05AM (Unverified) said

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security thru obscurity is not a good thing...
Reply

Posted: Nov 5th 2009 7:41PM (Unverified) said

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We'll be able to enter a region name into a location bar and hit return before the "Could not teleport. ..." message pops up? Cool! That will clear the grid of green name tags at one blow.
;-)

Posted: Nov 6th 2009 11:32PM (Unverified) said

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I appreciate every sign of openness from LL, including this interview. I hope it is a trend. All I ask is that LL and M Linden please remember that there are many of us in SL who are paying our RL bills with our virtual businesses. We really, really do not like surprises, and we get a lot of them.

Posted: Nov 7th 2009 1:41AM (Unverified) said

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Excellent interview, Tateru. I would have liked to see a few more "hard questions" such as what LL pledges to do to protect IP rights of content creators. They have a wickedly painful double standard when it comes to copyright enforcement for physical-world companies, while neglecting the rights of their top-level content creators, and it's already starting to have a ripple effect in the SL economy.

Overall, I am glad to see the CEO step in front of the mic and provide a quasi-roadmap. We need more of this!

Posted: Nov 10th 2009 1:50PM (Unverified) said

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I believe Linden Lab's main problem is a structural incompatibility between the nature of the company and the nature of its product.

Linden Lab is a Silicon Valley startup. The company's unique strength is its engineering skill with respect to building a 3D virtual world platform. Yet someone in the company had the genius to construct not simply a platform, but also a political economy with a sophisticated private property-rights structure that encouraged user-generated content. Thus, as anyone at McKinsey would tell you, Linden Lab sells two interwoven products: the platform and the political economy.

Because Linden Lab is engineering-centric, it understands one product (the platform) but not the other (the political economy). This is why, in my opinion, Linden Lab focuses on technology at the expense of policy. Having built Second Life, Linden Lab says, 'Right, now what can we do with this technology?"

The sad irony is that the technological infrastructure of Second Life is not as important as the political economy that resides on that infrastructure. A radio - no matter how much effort went into its development - is just a radio. Far more important are the programs received on the radio. The value of a mobile phone is not the handset, but the services available on the handset. The technology to produce a DVD disc is amazing, but the value of the plastic disc is insignificant compared to the movie imprinted on the disc.

In my opinion, Linden Lab is concentrating on radios and handsets and plastic discs. The company needs to wake up to the fact that the platform is not its core product. Linden Lab's core product is 'Jamestown', 'Bermuda' and 'Massachusetts Bay', which, because Linden Lab does not have an economic historian at Board level, is likely to end up being 'Roanoke Island'.

Posted: Nov 29th 2009 7:23PM (Unverified) said

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I feel that when he says we are vocal and engaged he is dismissing our voices. Linden Labs really does not work well with its residents. It is a shame because its residents want Second Life to succeed, and Linden Labs could have so much energy and goodwill on their side. If only they revealed their real problems and really discussed solutions with residents. Instead they act like they don't like us, and generate a mutual feeling.

Living your Second Life you wonder when the next Linden bomb will fall on your head.

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