The point the STO guy made was not that VO suxs, but rather that doing it 100% for an MMO is probably not the best way to spend your dev budget, which I would have to agree with. Does it matter if VendorA, VendorB, VendorC etc etc all have voice. Not to me, I'm gunna skip it everytime.

For example if you only budget for 50% VO, then you can spend that other 50% on something else, like adding an extra gameplay feature or whatever.

Ofcourse, if your budget is big enough to afford everything, then "make it so"....

What if you have the money to spend? Which I think BioWare does. And the reason STO person saying that they don't think its important, well what would you do if you did not have the money for it for your game? You would say its not important. Its like saying well that $6000 suit is not worth it, the money can be spent elsewhere. Well for the person who can spend $6000 on a suit, its well spent and worth it.