Sunday we told you about the open letter to the Aion community from NCsoft West executive producer Lance Stites. Stites addressed the ongoing problem of seemingly endless queues for players trying to access the more popular servers. This has been a frustrating issue for everyone involved, with the crew at NCSoft West "engaged in multiple discussions each day" on the topic and players queueing for hours a day, attempting to play.
Unfortunately, rolling out new servers hasn't done the trick so far, as the problem does not stem from too few servers. Players continue to flock to the popular servers, leaving other servers nearly empty. "Sure, you rarely had to queue, but once you got into the game large areas of the world were devoid of fellow players. It's a hard balance to strike, and we need our servers full to ensure players experience Aion at its best," says Ryan James, PR director for NCsoft West.
It looks like NCSoft West has begun making steps in the right direction, though. James announced today that they will offer a free, one-time server transfer next month to help distribute the server load more evenly. While this will almost certainly go a long way toward reducing queues beginning in November, fans still want to know: What about October, and what about lost game time until now? Will there be reduced or waived subscription fees?
"We will let you know when we have further updates," says James.
