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Reader Comments (3)

Posted: Sep 22nd 2009 3:34PM (Unverified) said

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Jagex are great developers but TERRIBLE support providers & game managers.
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Posted: Sep 23rd 2009 3:13AM (Unverified) said

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True but they are not the only mmo developers to be guilty of that.

If lack of support is your only complaint they must be amazing at everything else, personally I dont think support is all that important really in the grand scheme of things. Being the world's largest free-to-play MMO developers I think I could cut them some slack if they dont get back to me right away since they have one or two players to deal with before me.
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Posted: Sep 23rd 2009 8:08AM kasapina said

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I never really had problems with their support. I have used it three times, and always received a response within the reasonable 24h timeframe. But then my problems weren't urgent, and since I often read complaints about their support, there must be some truth to that.
There were 4 - 5 occassions I've used the support service of other games, and while most of them responded with a similiar speed to Jagex (maybe sometimes slower, but never more than a week), on one occassion they didn't even bother to answer.
Anyhow, runescape, as a game, is just great. I don't know why there are almost no articles about it here on massively.
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