Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game of choice. They are the game masters, and Champions Online is taking the time to give them a whole interview on their website.
The interview focuses on the three lead GMs of Champions Online (and soon to be Star Trek Online): Jim "Jaydeegee" Garner, Markus "Villarigor" Kraus, and Noel "Destra" Holmes. The three of them tackle some of the questions of customer service, including their day-to-day jobs, dealing with customers, reporting bugs, and how they take their time to enjoy the game. If you want the full story on their answers, check out the interview on the Champions Online main site.
Reader Comments (7)
Posted: Sep 9th 2009 5:20PM Vinegar Ninja said
I gotta say that article is very insightful not only to how the champions GM system works, but how other GM systems, mainly those done by the largest companies, dont.
I know one of the GMs on the list personally, and I know who hes worked for too, so I can read between the lines there and laugh at what is now very painfully obvious about a certain other giant mmo out there on the market.
Hell I might just have to give champions another shot.
I know one of the GMs on the list personally, and I know who hes worked for too, so I can read between the lines there and laugh at what is now very painfully obvious about a certain other giant mmo out there on the market.
Hell I might just have to give champions another shot.
Posted: Sep 9th 2009 5:19PM MrGutts said
3 men vs 500000+ pissed off customers. I do not envy that job one bit. I wish them luck.
Posted: Sep 10th 2009 3:49AM Psychotic Storm said
you really don't expect them to have only 3 GM's are you?
Reply
Posted: Sep 9th 2009 9:47PM wjowski said
If they'd just fix their ass-backwards retcon system the game'd be alot more bearable.
Posted: Sep 10th 2009 7:27AM Crsh said
If the game only has 3 GMs, I pity their customers.
/rimshot
(yes that's sarcasm)
/rimshot
(yes that's sarcasm)
Posted: Sep 12th 2009 3:21AM Terrorbyt3 said
LOL I know Noel Holmes! He was my trainer when I started my old job at Blizzard. I don't remember if he was fired or if he quit, but there were lots of happy people in my department when he left.







