They may be "whiny" but it's because they have to be.

Why? Because their comments and concerns - as paying customers, mind you - get dismissed as if they are all nothing more than whiny kids.

That type of bs worked wonders for Funcom with AoC, lemme tell ya...

Listening to input and addressing the community is VERY important to the outcome of an MMO. And balancing out everyone's concerns and needs is one of the biggest struggles. No, you can't make everyone happy, but you can at least put forth a visible effort to keep everyone somewhat enjoying the game.

It took WoW ages to even start to get that down, and they still have issues with inadvertently gimping certain things by buffing and nerfing this or that too much in response to people's comments.

This shouldn't be all that shocking though. Cryptic couldn't address serious issues with people completely unable to patch and play the game on the first day of open beta. Didn't really expect launch to go without a hitch, did we?