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Reader Comments (84)

Posted: Aug 17th 2009 7:33PM Lethality said

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I wonder when MMO studios will learn...

Posted: Aug 18th 2009 3:04AM aurickle said

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New update: http://www.champions-online.com/node/172973

Be sure to follow the instructions! This will not work if your client installer is the older one that ends with .5 when you mouse over the file and look at the description. (I'm talking about the file that you originally downloaded from FilePlanet.) If your installer doesn't end with .6 the fix will not work and could put you in worse shape.

So if you downloaded over the weekend, you're going to have to download from FilePlanet again. Either that or tough it out with the current patcher, which does actually seem to be progressing again; albeit slowly.

Good luck!
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Posted: Aug 19th 2009 11:39PM GaaaaaH said

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Isn't this what betas are for though?
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Posted: Aug 17th 2009 7:39PM Psychotic Storm said

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Patcher works for some time now.

Posted: Aug 17th 2009 10:39PM Cendres said

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Speak for yourself. Have not worked for me all day, at all.
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Posted: Aug 18th 2009 2:55AM Psychotic Storm said

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since it works and I was already in and playing, I find it childish that my comment was voted down.
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Posted: Aug 18th 2009 6:10AM Macabre 13 said

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So obviously because it just happened to work for you, everyone else who're having problems are just idiots...

I find it childish that some people think their insignificant personal experience dictates the norm...
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Posted: Aug 18th 2009 8:36AM Aganazer said

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I got both my PC's updated with no problem this morning. Last night was a mess though. It was entertaining to see people FREAKING OUT in as little as 7 hours after open beta started.
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Posted: Aug 18th 2009 5:41PM Psychotic Storm said

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@Macabre

No and I didn't want to pass it as that.

what I wrote was the patcher was working, I didn't knew I had to put disclaimer "only for me, or in my personal experience", besides when I entered the shards were already filled with people, so why not expect they fixed it.

Regardless, I might be the minority or the speaking part of the silent majority, I don't know and probably will never learn, I would accept a it doesn't work for me as a response, "but speak for yourself" and comment down, as if I was flaming someone, sorry its childish.
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Posted: Aug 17th 2009 7:41PM (Unverified) said

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It's a real mess... started this morning and have timed out at least 15 times, reinstalled 8 times, and have finally given up. This is a mess for Cryptic because the majority of people on the forums are fed up especially since this was supposed to be a preview and not so much a beta. Part of me is glad it's happening now instead of launch but this is not going to fair well for Cryptic at all. When will they (MMO developers) learn, test, plan, be ready, and implement an action plan that works? Oh well maybe tomorrow it will work....

Posted: Aug 17th 2009 7:43PM (Unverified) said

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Yeah, been trying all day- this after I've pre-loaded in advance.

Posted: Aug 17th 2009 7:47PM PlasticSpork said

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What's really bad is that Cryptic has done a beta launch right, with City of Heroes, which makes this even more disappointing. It's one thing if Cryptic was new to the MMO scene, but they aren't. They f'ed up good.

And yes, it is a beta, and certainly testing the patching functions of the game is a good idea. Based on that, Cryptic has failed on one of the basic functions of an MMO: if they can't get an updater working correctly, it casts doubt on the game itself. Game crashes I can understand in a beta. Patcher crashes and problems? No excuse.

Posted: Aug 18th 2009 8:41AM Aganazer said

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In their defense, it never did anything like that in beta. Also, the game itself was running fine all day for those who were smart enough to patch up yesterday morning.

It has definitely been a stable game with the exception of a couple days like yesterday. In four months of testing there was only one patch that introduced a crash bug for one play session. Other than that I never had the client crash or the patcher not patch ever, not even once.
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Posted: Aug 17th 2009 7:48PM yavo said

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i'm confused as how this could be called an "open beta", yeah i got a code, but i need to become a subscriber to fileplanet to download it...so the people who can get in beta are pre-order and fileplanet payers...maybe i missed it,,,where is the "open" part?

Posted: Aug 17th 2009 7:57PM (Unverified) said

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You don't need to subscribe, it just goes slower if you don't. Also, people always mistake "open" for "free". Open beta means the NDA is lifted, nothing else
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Posted: Aug 18th 2009 1:06AM (Unverified) said

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No, you actually need to buy a paid subscription to File Planet to download the open beta files. You can't do it with the free subscription.
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Posted: Aug 17th 2009 7:56PM aurickle said

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You know, this isn't Cryptic's first prom. You'd think they would have learned to dance by now...

Seriously, though it really blows my mind that they handled things in this particular manner. The client became available for download on Thursday. Why on earth weren't people allowed to install until the minute beta started? Why couldn't people install on Thursday, patch at their leisure and then actually start playing when the servers came up?

I remember when Cryptic first started letting people pre-download patches a week or two before they were going to go live. How is it that the same company has regressed so far?

On top of that has been the way they've handled communication during this issue. First they gave incorrect info for how to fix it. Then when people found the correct info they didn't update their info; instead they took the info off the patcher altogether. Then they finally said on the forums that the newest patcher will fix the problem -- which is kind of true, but still leaves you with pathetic download speeds and a tendency to hang.

In short, there's been no apology and only slightly more communication. It's like adding insult to injury. Cryptic: these are your most interested fans. You've got issues, and that's fine. But own those issues. Don't leave people guessing. That gets around fast in this day of instant communication, and I guarantee it's losing you customers.

Posted: Aug 17th 2009 7:58PM agitatedandroid said

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This whole situation really puts in doubt if I'll subscribe at all. The comments from testers in the NDA-lift thread, the problems with the patcher (that's just fucking shameful, by the way), are leading me to think I'll just stick with the other games I already enjoy than take my chances.

Posted: Aug 18th 2009 7:56AM (Unverified) said

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I'm sorry to say that I have already cancelled my pre-order based on my experience with the beta. It's sad, I was really looking forward to Champions Online, but the situation with the downloading and patching was almost too much to bare. But once I did manage to get in and play the game, I've found it to be underwhelming and overhyped.

So yes, I've cancelled my preorder based on a beta experience but I think I'd rather wait a few months and see how the game matures now rather than shell out £24.99 on an unfinished, unpolished game.
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Posted: Aug 17th 2009 7:57PM aurickle said

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Makes you wonder how much of CoH's success was because of Cryptic, and how much was actually because of NCSoft...

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