They need to hire a good Animator and player character modeler. I dunno why every small developer has trouble with these things the most. Your mmorpg could be the best thing in the world but these two things are the first things a player will notice and if they look like they do on this video then this game will flop.

The characters look all stiff and generic and dead behind the eyes. The animations on that melee just looked really horrible.

Fix these before you launch.

Also fix the way vehicles control cause not only do they feel stuck to the ground but they animated poorly and felt worse than the first 3D games in the mid 90's with vehicles.