Those of us who played MXO from beta were very sad to see it go. despite all of the problems it had over the years. The community which remained after all this time was very tight knit.. and even now, the Matrix storyline meant a lot to the players, It was more then your typical "I pwn you" type of MMO. although there was certainly people who engaged in that sort of thing. If you are familiar with the Matrix storyline, there were spiritual and philosophical aspects to it. although the way SOE massacred the game over the years, you would be hard pressed to find that towards the end.
Some people blamed Ben Chamberlin (Rarebit), but considering that SOE expected him to be a one-man dev team, I think he did the best he could. Could have he done better? Sure, and I think he would be the first one to say that. The people who I blame, though, is the higher-ups at SOE whose incompetence and apathy towards their own customer base shined through like never before,