I agree that the new user experience must be rectified, but so long as Linden Lab holds monopoly over the first-time user experience, new players will continually be at the mercy of the rampant asshattery that seems to plague the new-player areas. Sadly it seems that Linden Lab seems to be incapable or unwilling to project any really control to the new player areas, and I'm unaware of any resident group with the sustained willpower to act in their stead.