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Reader Comments (13)

Posted: Apr 6th 2009 4:16PM Jesspiper said

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This is the worst it has ever been in my memory of LOTRO. It seems Turbine has absolutely brutal server issues once a year or so, but never like this. It sucks.

Posted: Apr 6th 2009 4:19PM Snow Leopard said

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Yeah!

Posted: Apr 6th 2009 4:59PM Triskelion said

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They had horrible rubber banding issues back in AC2, which was blamed on Microsoft. I guess they can't do that this time =/.

Posted: Apr 6th 2009 4:59PM RogueJedi86 said

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Turbine hasn't been making a good impression for their "Return To LotRO Week" with all these server problems. Someone who quit LotRO comes back and sees non-stop rubberbanding and lagging and server disconnects doesn't want to come back with subscriber money. All week I've seen people asking "Is LotRO always this bad with their server lag?", with veterans having to assure them that the game is stable, it's just a bad week.

Posted: Apr 6th 2009 5:33PM (Unverified) said

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Up until the last 2 weeks I would have called LOTRO the most stable MMO I've ever played, but the recent problems have been pretty bad. Very uncharacteristic of LOTRO's past, and hopefully it's future.

Posted: Apr 6th 2009 5:50PM mitchgant said

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This has been a very bad week and weekend for stability issues. Ever since the three headed monster of latest patch/Welcome back weekend/Spring Festival there have been numerous problems on the servers, at least on mine. Issues have included: lag (light to severe), freezes, server queues, problems with MOBS going into anti-exploit mode, and multiple server restarts and rollbacks between downtimes. Rubberbanding and invisible walls have been the least of their problems from my experience.

I blame all the welcome back weekenders personally for putting too much load on the servers and making life difficult for those that actually pay their subscription fees. Thanks guys!!

Posted: Apr 7th 2009 10:49AM Tom in VA said

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I don't really blame the Welcome Back Weekend (free play for returning players) players so much as I blame Turbine. They held one Welcome Back Weekend, and there were widespread server problems.

So... what does Turbine do? They hold ANOTHER Welcome Back Weekend the following weekend. That's just stupid, imo.

It seems to me that the servers were overloaded (something not hard to spot when you are placed in a 15-20 waiting queue just to get online). So why extend the freebie weekend? It was a pretty poor decision on Turbine's part.
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Posted: Apr 6th 2009 5:45PM (Unverified) said

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I love that Picture of Peter griffin on that thing from The neverending story, he's like "YEAH" "uh were goin down" /crash (under the ground he still says, "Yeah."

Oh and, Turbine perhaps needs to consider they might be putting out good enough games to warrent better hardware, ami right? Blizzard needs to do it quite often :S

Posted: Apr 6th 2009 7:17PM Joystiq Login Bugs SUCK said

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The invisible wall problem is just one maddening problem, walking into my house in Bree Homesteads I hit one, Tried to pass through a few times, then noticed I was doing the Badger-Badger-Badger dance. Laughed of course... but then... I was hit with damage 100 times in a second and died... in my own front yard. >.>

The other maddening problem though, and far more of a concern if mob pathing and anti-exploit. OMG has this one gotten bad since the book 7 release when they changed the pathing algorithm to try and improve lore master pet travel. Ha.

All in all though, LoTRO downtime and problems is *nothing* compared to other games I have played, some where large amounts of real dollars were in play.

I do agree with the comment above though about the welcome back weekend, our Kin chat is full of that question "Is it normally this bad?"

Posted: Apr 6th 2009 7:32PM Valentina said

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Servers are back up, and have beeen for a while. But I never experienced the rubberbanding issues! I hope they've fixed the issues once and for all.

Posted: Apr 7th 2009 4:07AM (Unverified) said

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I haven't experienced this on the Euro servers - is it a US-server only thing?

Posted: Apr 8th 2009 9:46AM (Unverified) said

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I am one of the insidious "Returning Players" and my trip back to LOTRO actually convinced me to sign back up. I had forgotten how much fun I had playing this game. I never experienced any of the issues noted here...BUT..after renewing my monthly auto-payment, and purchasing the MoM expansion (digitally, I should have bought the "complete edition at Target for 19.99...sigh) I suddenly found myself two days ago with a status of "expired" in the game launcher...and "Inactive" on the account management page at Turbine. WTF?

They took money out of my account...they even are displaying the new credit card info on the account page...but it says I cancelled in January of 08!??!? Anyone else hear anything like this?

Posted: Apr 8th 2009 10:21AM (Unverified) said

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I have had a similar experience as Aking. I had an active account that suddenly is listed as "Expired". My account screen shows my credit card, etc. There are numerous posts on the LOTRO forums with similar issues.

Tech problems happen, but what bothers me most is Turbine's HORRENDOUS CUSTOMER SUPPORT. You cannot post to the forums for help without an active account (bit of a Catch 22 there if it's an account problem). I've used the email form on the support page 3 times without even an automated response. Turbine's phone support is only available from 4p to 8p EST and I gave up after a 30 minute wait. Posts on their forums mention 1.5 hr hold times.

Really, I would love to see Massively do an article on Customer Support for companies like Turbine and Blizzard. I never had problems like this with Blizzard's Customer Support. At least you would get an email.

I guess Turbine has enough customers and doesn't want our money.

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