So some new developments have been made concerning allegations that Cryptic Studios was using the City of Heroes forums for Champions Online beta recruitment.
Massively commenter PunkRockDiva has pointed us to a forum post by Cryptic associate community relations manger IronAngel, who relayed a message from his boss, Ivan Sulic. Within that message Ivan confirmed the rumor, saying there was no ill intent in what happened. He then explained why it happened -- that community, PR and marketing are in the middle of restructuring. "Shills, poaching, bullshotting... No chance, man. We make good games and we hope people will play them. Best anyone can do, right?" Was how Mr. Sulic concluded his message.
If the name Ivan Sulic sounds familiar, you may remember him as the Hellgate: London community manager telling players concerned about the game's lack of a LAN mode, "Who the fuck cares?" Well, we're pretty sure a lot of people care nowadays, Mr. Sulic. This was all dug up by Scott Jennings, who posted his opinion of the whole matter on his website, Broken Toys.
As Scott points out, it's not an apology if you make light of the matter and pretend it's not a big deal. As people who love the MMO genre, this is not the sort of behavior we want the industry to feel is acceptable. And as such, when a developer has upcoming titles we very much want to play -- like Champions Online and Star Trek Online -- it evaporates our desire to support them.
[Update] We've received a comment from Mr. Ivan Sulic with an apology and felt it should be reflected here, "So, to the point then... I am sorry. Cryptic is sorry. This should not have happened. It was inappropriate and it will not happen again. Please understand that we truly did not intend any offense, though. The people involved are very sorry about it, believe me. This has been a big headache when it should have been as simple as, 'Hey, any MMO guild folks want to play Champions?'" It's great to have this cleared up, as nobody at Massively wanted any of this to remain unclear to either ourselves or to you, our readers.
Reader Comments (63)
Posted: Mar 19th 2009 7:39PM (Unverified) said
And my interest in this game and company just hit zero.
Posted: Mar 20th 2009 8:00PM (Unverified) said
My interest in the game and company hit 0 when they hired Roper Dope. Wanna take bets on whether he ruins Cryptic too?
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Posted: Mar 19th 2009 7:46PM (Unverified) said
Sad to see such a half-assed reply to behaviour they KNEW WAS WRONG! No, shilly-shallying, they'd be beating people over the head with their EULA if positions were reversed.
So I'm expecting to see an NCSoft folder in the CO forums, where NCNC devs and CC's can rubbish the game and "hear from the wider comic game community", by way of an apology.
So I'm expecting to see an NCSoft folder in the CO forums, where NCNC devs and CC's can rubbish the game and "hear from the wider comic game community", by way of an apology.
Posted: Mar 20th 2009 8:09AM (Unverified) said
What does it matter what they do to recruit testers? If the game can't cut it, there is no retention. I could NOT CARE LESS about community relations or that other crap. Just make a good game and I'll be there. Champions, thus far, looks AWESOME.
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Posted: Mar 19th 2009 7:56PM (Unverified) said
'We make good games and we hope people will play them."
Like Hellgate for example. Cryptic ditch this jerkass asap. With such good games come from all direcitons, its getting to be customer perception of respect they get from developers that separates games in the market. You don't need this trash.
Like Hellgate for example. Cryptic ditch this jerkass asap. With such good games come from all direcitons, its getting to be customer perception of respect they get from developers that separates games in the market. You don't need this trash.
Posted: Mar 19th 2009 8:01PM Russell Clarke said
Oh dear, he does sound like a bit of a dick. But he does work in software development, so social skills aren't on the top of his list of talents I'm sure. Maybe he has tourettes too?
Posted: Mar 19th 2009 8:08PM (Unverified) said
Well, I'm sad to be proven wrong here. I suppose Cryptic can't help that feel CoH players are already playing 'their' game, since they did develop CoH in the first place, and any long term players were playing when it was still owned by Cryptic.
Nevertheless, this sort of poaching is pretty underhanded. It would be as if Blizzard sold WoW to EA, then invited all the top raiding guilds to participate in the beta of their new game by browsing the WoW armory and looking for well equipped players/guilds.
It's not really . . . wrong . . . and certainly not illegal, but it still has a certain odor about it.
DC Universe Online should do their beta recruiting from the Champions Online forums :p
Nevertheless, this sort of poaching is pretty underhanded. It would be as if Blizzard sold WoW to EA, then invited all the top raiding guilds to participate in the beta of their new game by browsing the WoW armory and looking for well equipped players/guilds.
It's not really . . . wrong . . . and certainly not illegal, but it still has a certain odor about it.
DC Universe Online should do their beta recruiting from the Champions Online forums :p
Posted: Mar 19th 2009 8:18PM Russell Clarke said
The issue for me is the use of the in-game messaging system. Surely a breach of the CoH EULA?
So if Cryptic can do that in CoH, why should we give a crap about breaching the EULA it in one of Cryptic's games...it would be gratifying to hear "who the fuck cares" from them when that situation arises.
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So if Cryptic can do that in CoH, why should we give a crap about breaching the EULA it in one of Cryptic's games...it would be gratifying to hear "who the fuck cares" from them when that situation arises.
Posted: Mar 19th 2009 8:23PM (Unverified) said
It's not at all like that nor is it wrong either.
Cryptic made, created, and supported City of 'X' for the longest time before selling it to NCSoft (essentially throwing them a bone).
NCSoft, as some know, is mostly a Korean MMO company as most of their customers are in Korea as well as the aim of most of their games (i.e. Aion).
City of 'X' is a North American made game to sell to North American users.
Champions Online is a North American made game to sell to North American users.
Cryptic, creaters of both games, is trying to get the fans of North American super hero games to purchase their new game.
So what if NCSoft is going to lose their North American City of 'X' playerbase. They've already shut down most of their NA offices and have layed off alot of NA employees while sustaining a heavy employee base in Korea (that right there, if anyone cares about the economy, would/should piss off alot of people).
So...Kudos to Cryptic and a big "screw off" to NCSoft!
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Cryptic made, created, and supported City of 'X' for the longest time before selling it to NCSoft (essentially throwing them a bone).
NCSoft, as some know, is mostly a Korean MMO company as most of their customers are in Korea as well as the aim of most of their games (i.e. Aion).
City of 'X' is a North American made game to sell to North American users.
Champions Online is a North American made game to sell to North American users.
Cryptic, creaters of both games, is trying to get the fans of North American super hero games to purchase their new game.
So what if NCSoft is going to lose their North American City of 'X' playerbase. They've already shut down most of their NA offices and have layed off alot of NA employees while sustaining a heavy employee base in Korea (that right there, if anyone cares about the economy, would/should piss off alot of people).
So...Kudos to Cryptic and a big "screw off" to NCSoft!
Posted: Mar 19th 2009 8:16PM DaBruuzer said
I don't know... I read the post on the Cryptic forums, and though it was well-worded and sincere. There were some "jokey" words used, but in a lighthearted way. I clearly can see there is an apology there, and a promise that it won't happen again. IMO, of course.
Posted: Mar 19th 2009 8:23PM (Unverified) said
Why didn't you post the WHOLE post?? What was said at the beginning explained the situation better and made him sound less 'dickish'. Are you getting paid by NC SOFT to make this seem so onesided or what??
Posted: Mar 19th 2009 8:26PM MrGutts said
Sad this guy is speaking for all of Champions. I am really avoiding the game now. People like this in the back end tells me what kind of support to look forward to.
Posted: Mar 19th 2009 8:32PM (Unverified) said
I don't really see what is wrong from recruiting people that you know already enjoying a specific genre.
Alot of people that apply to betas in todays times are people that are just looking for a free game to play for a temp amount of time and generally hop from testing to not testing so much that its hardly worth the effort of randomly picking people from that list.
Say I was building a Space based MMO. Would I rather take a random chance that joe blo that applied with a listing of 60+ mmo's on his play list will actualy test the game. Or should I look to other space based games for players that enjoy/like/actively play space games.
I would say I would rather look for the specific people that play the same type of game as I am developing. Atleast then I know theres a higher then 50/50 chance they will test the game in question.
Todays Beta tests have turned into nothing but a huge joke. I mean look at the AoC beta test. Some 500k+ people signed up for it but half of the people that made it into the beta test didn't do any type of testing at all.
Beta testing back in the 90's was more focused because people back then didn't apply for a test just because they could. No they applied because they wanted to improve and test the game.
At some point the entire beta process is going to have to be revamped and changed as more players are getting into the mmo market and are just jumping from test to test to get a fix on.
There needs to be some type of system to weed out the non testers from the testers that you want to get into it. Shoot just requireing people to fax in a NDA with a copy of the driver licenses attached would go 70% of the way to fixing that problem.
Alot of people that apply to betas in todays times are people that are just looking for a free game to play for a temp amount of time and generally hop from testing to not testing so much that its hardly worth the effort of randomly picking people from that list.
Say I was building a Space based MMO. Would I rather take a random chance that joe blo that applied with a listing of 60+ mmo's on his play list will actualy test the game. Or should I look to other space based games for players that enjoy/like/actively play space games.
I would say I would rather look for the specific people that play the same type of game as I am developing. Atleast then I know theres a higher then 50/50 chance they will test the game in question.
Todays Beta tests have turned into nothing but a huge joke. I mean look at the AoC beta test. Some 500k+ people signed up for it but half of the people that made it into the beta test didn't do any type of testing at all.
Beta testing back in the 90's was more focused because people back then didn't apply for a test just because they could. No they applied because they wanted to improve and test the game.
At some point the entire beta process is going to have to be revamped and changed as more players are getting into the mmo market and are just jumping from test to test to get a fix on.
There needs to be some type of system to weed out the non testers from the testers that you want to get into it. Shoot just requireing people to fax in a NDA with a copy of the driver licenses attached would go 70% of the way to fixing that problem.
Posted: Mar 19th 2009 8:57PM CCon99 said
I think the big deal here is that Cryptic had its employees break CoH's EULA and then used CoH's own forums and in-game mailing system. If Cryptic went to guild sites or sites like Massively and MMORPG.COM and tried to recruit, it would have been a big deal.
What Cryptic did is no different then if Direct TV sent an employee into Comcast Cable, then illegally used Comcast's equipment to try and get Comcast's own customers to come over and try Direct TV's new trial service out.
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What Cryptic did is no different then if Direct TV sent an employee into Comcast Cable, then illegally used Comcast's equipment to try and get Comcast's own customers to come over and try Direct TV's new trial service out.
Posted: Mar 19th 2009 10:57PM (Unverified) said
Well I am fairly sure that there is nothing in the EULA that says that someone can not ask someone to come play / join another game. Or that they can not ask if XX would like to be in XX beta. Because if such was the case then I know about 500+ people that have broken the EULA for alot of games then. As I ask people to jump games with me all the time.
Heck I even ask people if they would like to come try XX cause I have a buddy key or something for the beta.
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Heck I even ask people if they would like to come try XX cause I have a buddy key or something for the beta.
Posted: Mar 20th 2009 1:57AM CCon99 said
But you're not a competing business. =) It would be against the EULA if you were spamming others you don't know with offers. It's just like the gold selling spam everyone is annoyed of.
Picture yourself owning an Ice Cream shop, you have a nice long line of happy customers in your store waiting for their order, when all of a sudden Pam from the Ice Cream shop across the street comes into your store, she gets in line with your customers, and starts asking your customers to leave your store and come over to hers for a free sample of her Ice Cream. Are you telling me you're not going to throw Pam out of your store and be pissed off at her for what she did?
If you answered no, then please let me know if you ever decide to open a business. =)
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Picture yourself owning an Ice Cream shop, you have a nice long line of happy customers in your store waiting for their order, when all of a sudden Pam from the Ice Cream shop across the street comes into your store, she gets in line with your customers, and starts asking your customers to leave your store and come over to hers for a free sample of her Ice Cream. Are you telling me you're not going to throw Pam out of your store and be pissed off at her for what she did?
If you answered no, then please let me know if you ever decide to open a business. =)
Posted: Mar 19th 2009 8:44PM Cendres said
I read the WHOLE official statement on this and sorry but it did sound fine for an apology that should represent the entire company. I guess you're not allowed to make things light to a concerned audience? People do it all the time and in sales it usually works like a charm.
You have to read between the lines of what was said. There's clear indication that this was taken seriously and was not something that was meant to happen at all, but some employees thought it was ok or whatever. They've said they were restructuring that part of the team which to me reads as the guilty were either fired, demoted or reprimanded in some form.
Hugh don't know what to say about this 'reporting' otherwise.... :/
You have to read between the lines of what was said. There's clear indication that this was taken seriously and was not something that was meant to happen at all, but some employees thought it was ok or whatever. They've said they were restructuring that part of the team which to me reads as the guilty were either fired, demoted or reprimanded in some form.
Hugh don't know what to say about this 'reporting' otherwise.... :/
Posted: Mar 19th 2009 9:02PM (Unverified) said
Also saw the WHOLE post on the LAN issue. Way to misquote that as well:}
Posted: Mar 19th 2009 9:01PM (Unverified) said
I stopped following Champions Online when I heard they were hiring people from Flagship.
This story just makes me glad I'm not wasting my time keeping up with Champions anymore. DC online is looking better all the time.
This story just makes me glad I'm not wasting my time keeping up with Champions anymore. DC online is looking better all the time.
Posted: Mar 19th 2009 9:00PM (Unverified) said
Yeah, Cindy. They're called Politicians, and they usually do it because they're wrong.




