I enjoyed the review, and I enjoy LotRO.

My own list of LotRO seven features, best and worst, would be...

Seven worst features:
(1) Dull character models, both player characters and NPCs. They are pretty lifeless mannequins, for the most part.
(2) Overlong travel times to just about everywhere (porting hunters being the exception to the rule)
(3) Unclear quest directions
(4) Poorly designed LFG/chat interface
(5) Weak mount system -- getting knocked off a mount by a "green-level" bat is just ... wrong
(6) Absolutely awful pet AI (for Lore-Masters and Captains)
(7) Clunky AH and mail system

Seven best features:
(1) Epic quest line -- very fun (assuming you can find a group when you need one)
(2) World design -- It's beautiful. It's just too bad the characters don't looks as good and as real as the trees, rocks, ruins, and flowers...
(3) Community -- LotRO has the best player I've ever encountered in any MMO. This game is a joy to PUG in.
(4) Armors -- They look, for the most part, very good.
(5) Class variety/combat -- I am very pleased by the way each class brings different and useful abilities to the table.
(6) Trait system -- I really like the way this feature was implemented.
(7) Tolkein. :) He laid the groundwork for a rich and believable world and Turbine did a great job of implementing it. What other MMO has that?