Hey Hey, Blizzard has the best on-hold music of any place I've ever called, it was a joy to call their customer service.

That being said, on the topic at hand, Blizzard is completely in the right here. Calling the police was the right decision, even if it was to just make sure the kid got the help he needed. This is a sad state of affairs though, this kid needs professional help and (judging by the fact the article says he's underage) needs the assistance of his parents. Get those idiots involved :p