Blizzard support still kinda sucks but its miles ahead of the support of EA (include Warhammer) and at the other side of the earth form Age of Conan.

But a answer of Blizzard support (if not a ingame issue) can take days and before that you get a standard answer email that pretty much does not help you with anything. Also Game Masters late a lot to answer your tickets and worst part is that you have to be online for they can help you even for the more clear simple request!

Yeah MMO support have a long way to go still!!