The NGE was a turning point in MMO history, very much a reference point for games today.
You've said that people don't make the same mistakes twice, but just yesterday SOE implements a big update to customers with no prior warning, knowing that the fallout would be slightly controversial. And the last time this happened was the NGE?
It's quite hard to follow your points in this regard as I think you've actually given some credence to the NGE comparisons here, rather than dismiss their relevance, if I'm alone here in my summing up, please let me know.
Regardless of 'they want to make us happy' well that's great, but players feel that resources could have been better employed on the game they currently play and were shocked by the sudden announcement which went live, again, just like the NGE.
Different players take different things from their subscription, you might decide to be friends with the CSR staff, others play to roleplay, others for the competitive challenge, bottom line is that if people are the customers here, so what they decide ultimately determine the success of the game, customers just like the upset people here, and on the EQ2 boards, and if they consider the NGE relevant to their argument, it's wholly up to them, as you say these are the people paying.
If poor management decisions have been made, no amount of CSR camaraderie is going to change that, despite the individual's best efforts.
Let it be known that this is part of the service, and could be considered fluff, very much in line with the MT model Smed has promoted, not essential.
I'm sure your attempts to goad an ex SWG player into some sort of angry response might raise some ire, but I don't think your argument is strong enough to get them to post unfortunately.Trust me, I'm a bit of an expert :)
It's good that you attempt to put this into perspective, but it's not really that simple when it comes down to customer satisfaction and players have slowly accepted that SOE were on probation after this landmark blunder, and again find the channel of communication has purposefully gone preceding a major change.
Glad to hear you are making so much good use of your life and never get upset or angry about anything, a true role model for MMO subscribers! I'd bet money you are really Dr. Phil, except he hates MMO's.
Reader Comments (1)
Posted: Dec 10th 2008 8:12PM Mr Angry said
The NGE was a turning point in MMO history, very much a reference point for games today.
You've said that people don't make the same mistakes twice, but just yesterday SOE implements a big update to customers with no prior warning, knowing that the fallout would be slightly controversial. And the last time this happened was the NGE?
It's quite hard to follow your points in this regard as I think you've actually given some credence to the NGE comparisons here, rather than dismiss their relevance, if I'm alone here in my summing up, please let me know.
Regardless of 'they want to make us happy' well that's great, but players feel that resources could have been better employed on the game they currently play and were shocked by the sudden announcement which went live, again, just like the NGE.
Different players take different things from their subscription, you might decide to be friends with the CSR staff, others play to roleplay, others for the competitive challenge, bottom line is that if people are the customers here, so what they decide ultimately determine the success of the game, customers just like the upset people here, and on the EQ2 boards, and if they consider the NGE relevant to their argument, it's wholly up to them, as you say these are the people paying.
If poor management decisions have been made, no amount of CSR camaraderie is going to change that, despite the individual's best efforts.
Let it be known that this is part of the service, and could be considered fluff, very much in line with the MT model Smed has promoted, not essential.
I'm sure your attempts to goad an ex SWG player into some sort of angry response might raise some ire, but I don't think your argument is strong enough to get them to post unfortunately.Trust me, I'm a bit of an expert :)
It's good that you attempt to put this into perspective, but it's not really that simple when it comes down to customer satisfaction and players have slowly accepted that SOE were on probation after this landmark blunder, and again find the channel of communication has purposefully gone preceding a major change.
Glad to hear you are making so much good use of your life and never get upset or angry about anything, a true role model for MMO subscribers! I'd bet money you are really Dr. Phil, except he hates MMO's.