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Reader Comments (12)

Posted: Dec 3rd 2008 7:35AM (Unverified) said

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It's times like this I'm glad the estate I manage isn't owned by my main avatar!

Posted: Dec 3rd 2008 9:00AM (Unverified) said

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This isn't anything new. Companies do this type of things all the time. I've had companies from PayPal to furniture stores to my own bank do false charges.

PayPal was the worst though, because instead of dealing with the problem when I complained, they locked the account and wouldn't help. I just ate the $15 charge, it wasn't worth the hassle I was going through.

Posted: Dec 3rd 2008 10:33AM (Unverified) said

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This is why I conduct all my online buying through a pre-paid Visa debit card. They can't access my credit through this card and can only get what little cash I keep on the card to keep it active. When I anticipate a purchase, then, and only then, do I put any substantial (more than $50 USD) amount of money on that card.

Posted: Dec 3rd 2008 12:30PM (Unverified) said

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Why do people keep interacting with this non-game? At the rate it's going it sounds like it's devolving into little more than a new way to gouge money out of "customers".

Look over the second life articles from the past few weeks. They're all about fee hikes, screw ups, removal of features, and a general trend of giving you less for more. Yay?

Posted: Dec 3rd 2008 1:27PM Evy said

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I've been wondering the same thing. It's such a shame that SL evolved into the mess it appears to be today. I'm glad I left (and that they don't have my credit card number!).
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Posted: Dec 3rd 2008 4:05PM (Unverified) said

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Snafu's happen. Every major company in the world has had billing issues. I recall several people who won money from Harrah's in the World Series of Poker going to cash checks for amounts in hundreds of thousands of dollars and the checks not being honored because of a snafu with the numberiing on the checks. It happens.

I will agree with those who are questioning this seeming never-ending stream of Linden Lab gaffes and their continued un-customer friendly approach to service. More and more they are not acting like a service provider and acting like an actual government.

Posted: Dec 3rd 2008 4:49PM (Unverified) said

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It appears that Linden has stopped reading it's Tao (if it ever actually read it in the first place) The first (and maybe only) priority of a service company is service: the support Linden provides is apathetic, unimaginative and obviously not proactive. This article highlights systemic problems in Linden's billing processes, its privacy protocols, its support procedures and its competency overall. No company can claim to be perfect, but the quality of a company is gauged by how it responds to problems that arise and this person's experience shows Linden's total inability to address a problem that is outside the box. Sadly, Linden Lab's original vision has become corporate, with all of the ignorance, incompetence and apathy that brings.

Posted: Dec 3rd 2008 5:06PM (Unverified) said

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Considering that this "game" is basically just a big pyramid scheme/virtual sex playground, who is really surprised to learn that the people running it are crooks?

Posted: Dec 3rd 2008 10:14PM (Unverified) said

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My wife's dev island kept on being billed against a card that didn't exist and LL had said 'oh you owe us 1300 bucks', which was met with a hearty F-U.

When I get referral money for my alts and friends I brought into the game 3 years ago, then I can't trust any of the billing systems or policies there.

If anything, the new mgmt is taking a more 'throw the notagame' rhetoric out the window. If SL was run like a game, it would have evolved and made fundamentally more sense to a much larger portion of the population.

Instead, we have silly comments like Meanwhile's above, but hey, who can blame him? That's the textbook snark and LL can't change that, sadly.

Posted: Dec 4th 2008 7:04AM (Unverified) said

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LL keep charging my tenant the weekly parcel directory fee even though my OS sim has being disbled last month.

Now we are trying to get LL to stop that. Don't think she can get back her lindens.

Posted: Dec 5th 2008 4:26PM (Unverified) said

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On all the "why does anyone still use Second Life when all the articles about it on Massively are negative?" question, I hope the answer is relatively clear when I phrase it that way. :)

Lots of screwups and things happen, and lots of the people who yell loudest about the world are (naturally) the ones who are least pleased. But at any time there are a few tens of thousands of people in SL buying and selling, meeting and talking, playing and listening to music, exploring, setting off fireworks, and just quietly or noisily going about their virtual lives. Read some of the SL resident weblogs that aren't Massively and it'll be pretty clear. Not that there's anything wrong with Massively concentrating on the negatives if that's what they want to do, but readers shouldn't infer from that that only negative stuff is happening. Far from it...

Posted: Dec 5th 2008 11:24PM (Unverified) said

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I like being informed about LL's dirts and screwups, but being told about the good things in SL in an unbiased way would also be of my interest, perhaps I'm not remembering clearly, but I think the reports here and before "SLInsider" was closed, used to be more positive while still including nice juicy mentions of the bad side too, being balanced is good :)

ps:sorry if I said anything wrong, I'm sleepy but not managing to sleep right now

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