What's worse than having a service provider slap a fat charge on your credit card that's not supposed to be there? It's having it happen a second time, after they've assured you that your credit-card details have been expunged from their records.
News agency Thomson Reuters employee, Evan Maloney, is in just that position in his evocatively titled email to the public regapi list "Linden can't be trusted with your credit card information". Maloney's been slapped with the US$500 fee for the Reuters Second Life surname not once, but twice. Last time it took many weeks to sort out -- Maloney isn't eligible for customer support, not being a premium account -- so trying to reach someone at Linden Lab via the mailing list seems to be his primary support option for getting things fixed.
After last year's issues, Linden Lab assured Maloney that his credit card/billing information was expunged. It seems that was not the case. What's harder to understand is why the Lab actually chose to bill Maloney in the first place, aside from his being the lucky bunny to operate Reuters' client application to the Second Life Registration API.
Maloney had only ever entered his credit card information to allow his account access to the Second Life forums. Now he has been erroneously billed twice for a total of US$1,000.
"If it helps," adds Maloney, "please cancel the 'Reuters' surname. It's not worth the hassle."
|Are you a part of the most widely-known collaborative virtual environment or keeping a close eye on it? Massively's Second Life coverage keeps you in the loop.|