We mostly feel disappointed in Blizzard, because they've missed an opportunity to make something thought provoking. Players are simply given one option with no real consequence instead of pointing out the cruelty of torture or letting a player decide whether or not to do it and find another way to complete the quest. Beyond even that, this quest does kind of break the lore aspect of being a good guy (Alliance) or a misunderstood good guy (Horde) when you're doing exceptionally evil things.
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