If Linden Labs truly cared about their customers or the quality of their product, they would not handle their public relations so poorly. Furthermore, they would fix a technical issues with technical tools, and not break trust with so much of their user base.

@Weiser_Cain, from how outraged many users are, I would assume a lot of money that would have been coming into SL will be diverted to development of any one of its seedling competitors.

For the sake of other Massively readers, to put it into broader MMO and PR terms, Linden Labs should be borrowing a page from Blizzard's Playbook. Instead, they seem to emulate Funcom, circa 2002.