Mark Jacobs reaffirms my belief that:

A. Games don't necessarily need official forums, but there needs to be at least one centralized source of official information and that source needs to be on top of shit.

B. Anyone who has interaction with customers needs to be informed to an almost super-human level and there termperment should be better than that of your average forum troll. Flipping out is not an option.

Mark Jacobs is, sad to say, in violation of that last part. I can understand why he wants to lash out and defend his folks...but you just don't do that. This is not the first time either. He has shown a consistent willingness to get down into the pit and throw elbows with customers over harsh things that were said. When you engage your player base on that level then everyone loses. Whatever it was that he did want to communicate when the thread was started is now lost in a sea of flames and drama. The people that wanted to be informed lose. The people that wanted civility lose.

Welcome to the internet Mark. Thanks for being just another forum troll. No, having a title doesn't make you any different.