One of the reasons this divide exists is due to the way CCP handled the t20 incident itself.

For those not in the know, in EvE there exists a player alliance named Band of Brothers (BoB). BoB is composed of your typical MMO power players, and like to play the "bad guy". t20's character was in BoB, and worked his way to a position as a director of the alliance and the head of their capital ship fleet. He revealed his status as a developer to the BoB high command spawned several very valuable t2 blueprints (which, at the time, could only be achieved by winning a lottery) for the alliance, and provided the BoB leadership with knowledge of upcoming game changes and exploits. BoB used this knowledge to great effect, becoming the most powerful player alliance in the game. An EvE player (who was hacker) discovered evidence of all this and posted it on the official forums.

In response, CCP banned that player, and went completely mum about the whole thing. Only after much ranting and raving by players demanding a CCP response did CCP announce that an investigation was conducted, stating that every allegation but the spawned blueprints was false, and the dev posted a very short and weak apology.

Besides this incident, the greater problem with the game is that they selectively listen to the player base; devs in the past formed close relationships with players, who ascertained (or were told) of the devs true nature. Players then, for the their own selfish motives or thinking in terms of the good of their alliance, (or, worse yet, the dev was motivated as such) provided poorly thought out ideas that were implemented. Such ideas (the introduction of capital ships as a whole, carriers and titans in particular), coupled with the inability of CCP's servers to handle any real stress, have largely ruined the large scale PvP aspect of the game and led to the current static territorial situation in player conquerable space.

The current CCP CEO has stated that had he been in charge at the time, it would have been handled differently. CCP should have fired t20 and punished BoB (preferably by banning those in the know). Everything that CCP has done to regain the trust of the player base (from the CSM to their internal affairs department) has failed. Most all but the most casual players believe that BoB is still the "Band of Developers", that they have cheated to achieve and maintain their current position, and BoB does nothing to disabuse them of that notion.

The devs should play the game, but they should come up with their own ideas of game balance and implement them in spite of the players caterwauling. Almost all player input is motivated out of self interest, and not game balance.

Unfortunately, CCP has made noise for a LONG time about "fixing" player conquorable space, but nothing has been forthcoming. The patches for the rest of this year focus on very minor bug fixes and boosting Empire space (largely composed of casual players and ISK (gold) farmers). I left the game due to CCP's apparent focus on becoming "WoW in space."