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Posted: Sep 1st 2008 11:03AM (Unverified) said

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Maybe customers could cage reps due to billing failures :)

However, there's a lot of aspects to bigpond services. They've got something like a bajillion and five different products. Different kinds of connections, plans, all sorts of things. Be nice to talk to a person to sort that all out - and not everyone loves doing that over the phone.
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