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Posted: Sep 1st 2008 10:50AM (Unverified) said

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Still a bit confused what they're doing in there.

"Hi, how can I help you?"
"I can't connect to the Internet."
"Um... then how can you get into SL?"

(Yeah, I know... they also do hosting/servers.)
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Posted: Sep 1st 2008 11:03AM (Unverified) said

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Maybe customers could cage reps due to billing failures :)

However, there's a lot of aspects to bigpond services. They've got something like a bajillion and five different products. Different kinds of connections, plans, all sorts of things. Be nice to talk to a person to sort that all out - and not everyone loves doing that over the phone.
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