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Reader Comments (10)

Posted: Jun 20th 2008 2:49AM (Unverified) said

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Wow dude that really sucks. I'm curious as well to how your account information was acquired.

Posted: Jun 20th 2008 3:31AM (Unverified) said

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Not a huge fan of ZoneAlarm. If I may suggest an alternative - Comodo is a much better at leak prevention.

You probably don't want to hear this but an immediate reformat doesn't help determine *how* this happened (which is important if you want to avoid this from happening again). Before you destroy any evidence you should image your computer so that you can compare it later to a (fresh) baseline install.

Posted: Jun 20th 2008 4:56AM (Unverified) said

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Comodo also has a tendency to be extremely draconian and very hard to access the settings of once it's set up. I know a man, good friend of mine, who had it installed and found that he could not access a forum because Comodo was set up to block all cookies. He found a work-around of sorts: boot the computer in safe mode, load the site that uses cookies so the cookies download, then reboot to normal. Once the cookies are in place, they aren't bothered... it's just a pain to have to jump through all those hoops.
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Posted: Jun 20th 2008 4:01AM Askgar said

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I remember hearing about a bug in flash player that was somehow allowing people to create ways of getting your WoW user data just by getting you to run an infected flash file. Could it have been something like that? It sounds unlikely but its the only thing I can think of that could have got through your levels of security...

Posted: Jun 20th 2008 4:49AM (Unverified) said

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You say you only use wow on the one machine, do you look at the forums only on that machine as well?
Maybe looked at the forums while at work or while at an internet cafe?

Its the same username and password and your browser is probably saving it unencrypted.

Another thing to think about is if you use web mail it might actually be your email account that is compromised. Again work or internet cafe PC's are the biggest culprits.

Hope it all gets sorted out.


Posted: Jun 20th 2008 7:39AM Crsh said

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It happened to my WoW account in November '06, took a whole month to get full restoration (I hear Blizzard does that a lot faster now in most "legit" cases now); my two lv60s were stripped bare, gold and mats gone, I was fortunate enough they didn't lose their maxed-out professions.

During that month of waiting I still played regularly: I leveled a warlock to lv40, and I ran AV defense on my naked priest (while getting an awful lot of tells asking me wtf I was doing naked in AV).

I still don't know for sure how I caught that keylogger, probably from some addon I downloaded off Curse (or perhaps a banner). Anti-spyware shield, regular scans and only using Firefox with NoScript since then.

Posted: Jun 20th 2008 8:32AM (Unverified) said

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And I'm sure there will still be those people who disagree with me that the most important thing all MMO's should have these days is a secure login that goes beyond just a password. It's so easy to do, but no one is doing it.

And Comodo is a great firewall program. If you don't know how to operate it, try reading, or perhaps switch to a Mac.

Posted: Jun 20th 2008 9:52AM Riggs said

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I was hacked over a year ago via a keylogger I picked up unbeknownst to me from mmorpg.com...didn't require clicking on anything just visiting the website...I petitioned a GM and though it was elevated to their investigations department...apparently it was not...I repetitioned a month later after not hearing back and was met with the ultimate response "sorry but we cannot verify your loss"...needless to say, I let my account expire and haven't given Blizzard a nickle since...

Posted: Jun 20th 2008 11:32AM Ghen said

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My wife got her account hacked after downloading an addon from Curse.

As a matter of fact I don't know a single person that got hacked that didn't use curse-gaming.

Posted: Jun 20th 2008 11:36AM (Unverified) said

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It may not be your fault at all actually. There is some other way for them to get account info. My roommate reactivated my dormant wow account a few months ago. She had never had a pc powerful enough to run the game and decided to try it after we built her a new one. She logged in and ran around on Thursday and Friday evening. On saturday afternoon she logged in again only to discover all my characters were gone and every character slot was filled with guys named Sgsfsfst and such. She had never typed the user name and password into any message board, and wouldnt know what a mod was. Brand new system that I had nuked and paved to get all the "bonus added" crap off it the thursday before she installed and played. At no time was she surfing the web or typing my info into any page. Multiple complaints to the gm's about this only yielded me "We are investigating your issue and will get back to you". I got the same exact reply for 3 weeks straight and the only other response I got was a email telling me how to protect myself from keyloggers. I can guarantee you there were no keyloggers on that system. I have worked in IS for 18 years and I went over it with a fine toothed comb. So it may not be you at all, there is someway to get your info other than infection.

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