The problem is, European customers who ordered through Play have evidently been hearing differently from customer service. Today some European staffers have finally gotten on top of the problem, explaining that their distribution partners (who act as intermediaries between EA Mythic and Play) were the ones who had informed them the pre-order goodness was going out soon. Apparently some wires were crossed, and people are hearing different information. They've promised to get the situation sorted out promptly.
