Linden Lab's new Communications Manager, Katt Linden, has stepped out into the public gaze, and responses are (as you might well expect) mixed. Whether any given complaint is justified or not there's plenty pent up waiting for Katt to listen to.
While there have generally been multiple channels to communicate with Linden Lab, the preference for complaints has always been the channel that is perceived as most public. Griping, like justice, must apparently not only be done, but must be seen to be done.
With Katt's role being in large part to gather user commentary and to distill it down for the rest of Linden Lab, well, we hope she's got a strong stomach and a steely nerve. It can get pretty rough out there on the firing line.