This is a brilliant move on the part of Linden Lab - any comms company (and let's face it SL is communications with pictures) needs trained communications staff to digest and simplify messages coming to and fro between the company and it's communities.

Communications staff are also well placed to frame moves by LL which, when explained by engineers and other staff, sound reactive and problematic (when in reality they're probably just being announced by folk untrained in communicating with the public.)

For such a clever move however it's taken a long time coming. Perhaps now, with a (hopefuly) more stable grid on the way, and proper public comms, they can start repairing the somewhat tarnished image of SL. It's a pity this didn't happen a lot sooner.