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Reader Comments (4)

Posted: Mar 10th 2008 11:17AM (Unverified) said

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Every so often I mention the new lag meter to people, and most of them have not heard about it. It's one of the most useful tools I've seen come out of LL recently, and few people use it. I bet that's very frustrating to them as well.

Posted: Mar 10th 2008 2:42PM (Unverified) said

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If you live in the UK the lag meter almost always shows network lag. I'm guessing it works from ping times (at least in part) and thanks to more switches and longer cables, the ping times are always longer. I can accept that, and live with it, and don't expect the same performance as if I lived next to the co-lo, but it does make me wonder how useful the tool is if, just because I live in the UK I alway lag.

Given I'm on a 10MB down stream, and I can and go get the lag meter continuously in the orange with nothing else running and sitting in a box at 500m with nothing else around and minimum settings I don't believe there's much I can do - but I do believe their expectations might need adjusting.

That said, Tateru's article is a nice explanation of why - the question then becomes should LL change their processes? If there was an semi-automated reply that said "Thank you for your report, without x, y, z details we can't tell what is going on, if your problem persists please send them" then LL would get better "lag" reporting (hopefully) and then the separating of the wheat from the chaff might be simple enough to let LL respond. Result? Happier customers, probably happier employees, hopefully faster SL.
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Posted: Mar 10th 2008 4:05PM (Unverified) said

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I remember when I was still getting used to SL, I'd dutifully file the crash reports the system asked me to. When I put in an extra gig of RAM, I didn't crash any more. My conclusion is that the lag and crashes were all the fault of my computer, but there was no way for me to know that at the time, and so LL got many reports from me that indicated crashes not their fault -- but their system had asked for the crash reports. They need some kind of sanity filter at the beginning of the process to reduce frustration.

The lag meter could turn into that kind of sanity filter.

For example, what if Avatar Smith wants to file a lag or crash report, and the system asks him to first check the lag meter? If the meter has client or network lag, but no system lag, then he is told that LL cannot help him, as he needs to upgrade his computer or speak with his ISP. That would increase the useful data on real problems arriving at LL.

Posted: Mar 10th 2008 8:40PM (Unverified) said

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Cyn, with your report, LL at least could know how many peoples crashed and feeling problematic with low PC spec. It will encourage them to reduce laggy part of client software, and yes thinking about needs for light weight client. I think sending crash report is not waste of time.

BTW, I recently know this System performance test page. ( http://secondlife.com/support/systest.php ). It's nice tool helping non-geek users determine and tell others his/her problem. Hope this tool going more advance and analyze other, such as network, system lag things too.

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