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Reader Comments (10)

Posted: Dec 21st 2007 8:35AM Ghen said

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ooorrrrr maybe they are trying and the guy in charge has never programmed anything in his life or second life for that matter. (plus almost certainly a deadline) Maybe instead of jumping on the anti-corporate bandwagon you could write up a nice little piece with Colgate in mind on how to build a quaint little advertising shop in SL?

Posted: Dec 21st 2007 9:27AM Krystalle Voecks said

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Heh, that's just it. This isn't "anti-corporate" -- Massively is corporate. But that said, even with very little time on-grid and no formal training, one can suss out a few basic truths:

* Non-phantom items (prims) blocking doors are bad. You wouldn't put your fridge in front of the door into your house and then invite people in, either.
* Lining things up generally requires you to type in x/y/z coordinates if you want them to align neatly. It is the SL version of the carpenter's level.
* It really doesn't take that long to test before you release something. Click, and it works or it doesn't.

I'm sorry if this came across as anti-corporate; that's certainly not the case. But it does raise the question that if you don't care enough to check your virtual world marketing before you hype it -- whether you're a huge company or a wee tiny mom and pop -- what does it say about your good name to the people who work and play in virtual worlds?
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Posted: Dec 21st 2007 9:53AM (Unverified) said

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When you attach your corporate name to a product, you are effectively saying that what you are seeing is a representation of the value in your product. If what you are seeing is crap you devalue your product. I work for a (relatively small) corporation, and our Marketing department got the brilliant idea to start a MySpace page. It was very clearly the work of a rank amateur, which is sad because unlike many corporations that do work like ours we have a full time web development team. They just didn't bother to actually tell anyone on the web team about the project. The goal was to get our brand name out there so that the "young and hip" generation would know who we were and use our product. Instead, any of those "young and hip" kids who came across our MySpace page ended up thinking we were a big joke.

Fortunately we've changed our name since then.

I'm willing to bet that something similar happened in this case. Someone over in the Marketing department at Colgate got this great idea to advertise in Second Life and just went ahead and did it without realizing that it was actually going to require hard work (or the equivalent cash to hire someone to do said work) to make something decent, and the end result is poor product representation that gives their brand a bad name.

The average consumer forms their opinion of a company within the first few seconds of any type of interaction, and every day businesses are struggling to build customer loyalty. Customer satisfaction doesn't cut it anymore. A satisfied customer will just move on to the next company that offers them the same quality of product at a better price. A loyal customer sticks with you in the face of better deals. Do I think that Colgate could have used Second Life to build customer loyalty? Maybe. I don't have an active Second Life account, but from what I gather here the folks who do are very committed to the game and a slick, professional representation of their brand could have gone a long way towards establishing that level of product commitment. Instead they put something out that may very well be seen as an insult to those dedicated players, as it is likely to be seen as a cheap attempt at product placement without actually trying to understand their demographic and have the complete opposite effect.

What Krystalle wrote is far from anti-corporate. It's anti-unprofessional. If you're going to do something, especially in advertising, it's vitally important that you actually do it right. Customers remember your mistakes far longer than they will remember the good you do.
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Posted: Dec 21st 2007 10:46AM Otenth said

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Heh. What I want to know is who (what company) did it for them, or if they did it in-house.

Posted: Dec 21st 2007 12:48PM (Unverified) said

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Otenth
According to the mail I got about it, the company responsible may be GRiP Communications. I've not yet had a chance to sample this particular "gem" - but hope to do so later. I doubt I will arrive at a different conclusion tho.

Posted: Dec 21st 2007 1:13PM (Unverified) said

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You can complain about the colgate build, but I think it's the start of a new phase of SL marketing. Sure it's cheaply done and crappy - really not so hard to do better, but it's also probably cheaply done. This is the sl equivalent of point of sale marketing, a low cost advertising option mostly built out of cardboard and shelf wobblers. Even the multinationals engage in it - probably more than most.

The idea is to be seen, and not spend a heluva lot of time and energy in doing it. When you think about the high expectations that last years rl companies bought into sl this might be closer to the sweet spot in terms of return on investment. If they'd given us something ambitious like "teeth island" we probably would have laughed harder.

For the points we can poke in this effort (learn to build with grid guys) I still have a niggling suspicion we may be looking at the wave of the future here. Lacklustre build quality in a sim full of campers might not be a formula for success, but maybe the scale is about right.

L'Oreal Paris recently comissioned Rezzable to do a build of about the same size to integrate into Greenies Home. It's not a full sim by any means, just a small addition to an existing location. Because of that it doesn't have to be all encompasing either, as it's a part of a larger environment. These little corporate promotion builds that subsidise and work with the existing environment may just hit the sweet spot when it comes to SL marketing. We'll just have to wait and see.

As Mis Tateru pointed out though, doing it badly reflects on your brand. The colgate build was either built to a price (in which case they didn't pay enough) or the MDC didn't deliver on quality. Then again maybe it's genius - if we keep blogging about how poor their build or ill considered their campaign is long enough, colgate's google pagerank is gonna go through the roof. :P

Posted: Dec 21st 2007 1:44PM Krystalle Voecks said

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Touche, and well said. It most likely is the cardboard cutaway quickie advertising bang you are suggesting. And they certainly did get us talking about it -- even if it was to point out why it really should have been held before release. (The old adage of there's no such thing as bad press at work, I suppose.)

Of course, I'd note that you're likely not going to hear much else about bad builds from me. I'll soon be indulging in my own personal (non-corporate) building silliness. I'd note that at that time I also firmly expect the shoe to be on the other foot, as I am most certainly no master builder.

I will solemnly promise, however, to not use spinny non-phantom cubes or items built by someone with the first name "SpankMe" as Colgate did. :)
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Posted: Dec 22nd 2007 1:31AM (Unverified) said

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I just went there and was banned.
I work for a competitor and just wanted to see the build. Unfortunately they apparently don't want competitors to look at their stuff.

*sigh*

Name changed to protect the innocent:


[11:16] RR: I have to ask you leave please
[11:17] Jaciilyn: why?
[11:17] Jaciilyn: i did nothing wrong
[11:17] Jaciilyn: i was just looking
[11:17] RR: because i pulled your prifile and I will have to ask you to leave
[11:17] Jaciilyn: because of my job, i have to leave?
[11:17] Jaciilyn: thats a bit unfair
[11:18] Jaciilyn: i wouldnt ask you to leave from my workplace
[11:18] RR: Im just doing my jon-- Iam about to add you to a ban list -- please leave the sim before I do it -- and once again I am doing my job
[11:18] Jaciilyn: ok. unfair but oki

Posted: Dec 22nd 2007 2:20AM (Unverified) said

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harsh.
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Posted: Dec 22nd 2007 5:27PM (Unverified) said

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Greetings,
I am the President of This Second Marketing LLC, the company that is producing the Colgate promotion in Second Life. It seems that a few bloggers didn't read the release info very closely. The promotion is NOT about the Colgate Smile Center. The promotion is about the fact that Buzz Agents will be giving away a Colgate Freebie package which includes the Colgate Smile to tens of thousands of residents out on the Grid over the next 2 weeks! The Smile Center is just for people who read blogs or hear about it through other ways to pick up the freebies if they don't encounter a Buzz Agent during the next 2 weeks. We included a notecard with 10 places in SL that will make you smile because a large portion of newbies and others are hungry for great places to go in SL. Many don't even know how to use search when we give them the freebies and we teach them how to TP to a venue and answer any other questions they may have. Our Buzz Agents are VERY helpful, many work for The Shelter and NCI. We take the high road and try to bring value to every project we bring into SL.

If we made a mistake, it was even mentioning the Smile Center until AFTER we announce the results of the Buzz Teams and then open it as a place that those who want to get the freebie package who didn't, would have a place to go.

I am more than happy to chat with you and any of your readers about this. I would also respectfully ask that you consider running the results of the promotion at the end of the 2 weeks and then decide if Colgate did a wise and fun thing!
Best,
Joni West
Avatar: Joni Rich
415-776-4755
joni@joniwest.com

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