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Massively Speaking Podcast
Massively Speaking Episode 185: Bree-to-play
Latest episode: Tuesday, February 7th, 2012
Reader Comments (2)
Posted: Dec 17th 2007 6:40PM (Unverified) said
Additionally, CC's were charged on 12/1 for the month so gamers are out real money along with the initial cost of the FFXI software and expansions.
SE's refuses to return characters, gil, or gear to players. In the case of characters, 2+ years of information on the billing, CC, and user information is not enough to convince SE that the account was comprimised. Ownership is based up the current CC and billing information that was changed when the account was hacked.
SE's customer service sucks.
Posted: Dec 18th 2007 12:10PM (Unverified) said
It's not just their customer service that sucks, it seems to be part of their corporate culture. From the dismissive and rude GMs, the arrogant call center staff, all the way to the indifferent and incomprehensible dev team.
FFXI really has no support, feedback or communication between customers and staff. Even at their "fanfests" they avoid questions and give vague answers to even the most basic questions.
I liked the game, but just trying to deal with their support system made me give up and move on.