It seems like no matter where you go on this World Wild Web, you can't help but stumble across all manner of trolls. Out of game, you can hear the echoes of "qq moar nub" as they rampage around. Indeed, this is why we suspect some games are loath to spend man-hours creating and manning forums, such as Tabula Rasa's stance on them. As routinely surfing forums on the lookout for news is part of our job, we can't help but notice that some companies do a fantastic job of keeping their forums under control, such as the CoX team. Other forums such as the WoW official forums are an absolute epidemic of trolls that seem to be far more pronounced than just about anywhere else.
Now while we would definitely agree that the WoW forums undoubtedly suffer from more trolls due to sheer population density in comparison to other titles, we can't help but wonder... What would it be like if game companies opted to move all official forums to player-run and maintained setups and just popped in like Tabula Rasa has? Would it make more sense to do so and let the communities police themselves? Some of the player-run forums we read, such as different EQ, EQ2, and even WoW resources, seem to do a very good job of policing themselves and keeping the trolls to a minimum. There also isn't backlash into the games overall as they're completely separate. If you do something stupid on a player-run forum, you simply get banned more often than not. The trolls can't argue that they're a paying subscriber and deserve special treatment. (Not that it tends to hold a lot of weight on the WoW forums when you throw that around after a CM has gotten to you.) There are also generally lots of folks who will volunteer time just from the sheer love of the game, getting nothing in return save for a troll-free environment in which to talk about their favorite games.
So this morning we ask you. Is it better to let the players run the forums, or the game companies? Do you think that player-run forums tend to be, on the whole, better than official forums, or do you really think it depends on the title involved? Are there any benefits you see with one over the other, or does it all perhaps just come down to a question of official forums needing more staff to deal with the trolls in their communities?
Reader Comments (6)
Posted: Dec 7th 2007 8:34AM Grizz said
I have yet to play a newer mmo without official forums...I think.
But i can add that seeing "This game sux, im out" trolls on official forums can really be negative to new players considering joining, and are previewing the forums.
But on the other hand forums like SWG only allow subscribers to post, so you know that rant is from someone who actually pays for the game, and not some 'hater' from another game poking their head in to start some trouble, like you see on fansite forums like stratics, or mmorpg.com.
But i can add that seeing "This game sux, im out" trolls on official forums can really be negative to new players considering joining, and are previewing the forums.
But on the other hand forums like SWG only allow subscribers to post, so you know that rant is from someone who actually pays for the game, and not some 'hater' from another game poking their head in to start some trouble, like you see on fansite forums like stratics, or mmorpg.com.
Posted: Dec 7th 2007 11:13AM (Unverified) said
The best communities are often those where both sides come together to help maintain them, especially when they're quite large in size. For example, initially the forum moderators may be hired by the company to relay and administer the community rules / policies. Over time though, their secondary goal may be to seek out those who best contribute to the community and in turn elevate their roles, thus giving them privileges to assist in the maintenance of the community as well. Thus the larger your community grows, the easier it actually becomes to maintain. Even more so by getting the community members to participate, it creates a real feeling of partnership and cooperation between both sides, something which you really can't put a price tag on.
BTW one of the best books I've read on this subject is Amy Jo Kim's "Community Building on the Web". You can see a rough outline of the book at it's companion site below.
http://www.naima.com/community/
BTW one of the best books I've read on this subject is Amy Jo Kim's "Community Building on the Web". You can see a rough outline of the book at it's companion site below.
http://www.naima.com/community/
Posted: Dec 7th 2007 11:23AM (Unverified) said
GW lets the fansites handle forums, it works fine.
If you think a fansite has too much troll, you can move to another fansite.
If you think a fansite has too much troll, you can move to another fansite.
Posted: Dec 7th 2007 11:34AM (Unverified) said
Tabula Rasa is the only modern MMO I've played so far without official forums. I was initially really skeptical, but I think the forum-less format has really let the community blossom on its own. Their community team has done a spot on job of highlighting the exciting fan-driven events and content on their official site, which I think makes for a nice balance.
Posted: Dec 7th 2007 4:11PM (Unverified) said
I tend not to even like forums in the first place, but I agree with the commenter about the fansites running them.
Amusingly, when Linden Lab removed a couple key forums, people stormed the blog. So a simple 'Good Morning Second Life' post will result in 48920842930 screaming comments. (Warranted or not is another post).
The other forums do have vibrant communities outside the official sphere and usually come up in search results when seeking out an answer to a particular issue. So, sure, I'll conceded there is a use.
Kinda like a bus. Useful, but thanks, I'll take my car. :)
Amusingly, when Linden Lab removed a couple key forums, people stormed the blog. So a simple 'Good Morning Second Life' post will result in 48920842930 screaming comments. (Warranted or not is another post).
The other forums do have vibrant communities outside the official sphere and usually come up in search results when seeking out an answer to a particular issue. So, sure, I'll conceded there is a use.
Kinda like a bus. Useful, but thanks, I'll take my car. :)
Posted: Dec 7th 2007 7:37PM (Unverified) said
Horizons in beta had a nice "official" site; the owner was an enthusiast and put a lot into the site with various compendia. At release, a huge multi-tentacled company was named official instead. The original site withered and died. The new official site was a cesspool, with moderators seeming to egg on the local sociopath. Any inquiries from potential players were smothered in the extreme negative. When Hz changed hands, I think the new VC's lawyers took an interest and many, many posts were suddenly permanently deleted, and some posters banned. Because there was an "official" site there wasn't much activity at the alternative olayers' sites, so potential new players were directed to the charnel house.
So, official, but uncontrolled, the worst of all worlds.
Vanguard had many fan sites, supported in varying degrees by the devs. In beta when someone suggested that thus and so was a mite harsh, the self-appointed hard core landed like a tonnabricks. They drove away quite a few mid-core gamers. Problems with beta showed up all over the forums, and with so many fora, the devs were unable to respond effectively to all.
Unofficial, uncontrolled.
I vote for a fairly strictly moderated forum, company run, for the exchange of information, banter, and player feedback. LotRO does it well.
Trolling/flaming/ranting can take place on one of the multi-game sites.
So, official, but uncontrolled, the worst of all worlds.
Vanguard had many fan sites, supported in varying degrees by the devs. In beta when someone suggested that thus and so was a mite harsh, the self-appointed hard core landed like a tonnabricks. They drove away quite a few mid-core gamers. Problems with beta showed up all over the forums, and with so many fora, the devs were unable to respond effectively to all.
Unofficial, uncontrolled.
I vote for a fairly strictly moderated forum, company run, for the exchange of information, banter, and player feedback. LotRO does it well.
Trolling/flaming/ranting can take place on one of the multi-game sites.
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